When a payment page (or pages) does not receive data in a certain time frame (default is 48 hours), an alert will appear in the Accounts Admin and via email that “No data received from one or more production payment page(s).”. This can be caused by a few different events:
The payment page has not received any traffic for the past 48 hours or other time frame defined OR
The payment page URL rule is incorrect
If the source is option 1, the correct resolution is to adjust the threshold of alerts to a more appropriate time frame (as of the time of writing, the maximum is 7 days). To remove this alert altogether, set to 'Never'.
If the source is option 2, Support individuals must work with the customer to verify the payment page URL is correct in the system.
If your website housing the payment page is built using a Single Page Application (SPA) architecture, the root URL must be used as the payment page. For example, “google.com/payment/checkout” should be set to “*/payment/*” or “*google.com*”.